E-mail etiquette is a set of rules that are recommended by business and communication experts who believe that people are not using e-mail effectively or appropriately. Many people communicate in their e-mail messages with less formality and too aggressively. When e-mailing someone it is important to be as clear and concise as possible. Often it is much easier to offend someone in an email than when you have a voice conversation. Judgments about a person's intentions are based on their writings and are void of the benefits of hearing the tone of voice and seeing gestures so, interpretation of intentions is left up to the reader. E-mail etiquette offers guidelines that writers can use to improve communication between themselves and their readers.