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Welcome to the online companion for A Guide to Computer User Support for Help Desk & Support Specialists, 2nd Edition. This site contains all the links found in the text, plus many additional Internet resources for further research.

Fall 2003 Syllabus

Presentations

Chapter Resources

Chapter One, Chapter Two, Chapter Three,

Chapter Four, Chapter Five, Chapter Six,

Chapter Seven, Chapter Eight, Chapter Nine,

Chapter Ten, Chapter Eleven, Chapter Twelve,

Chapter Thirteen

Files

 

 

Announcements:

08-24-03 8:14 PM

Click here for the online classroom.

Added additional resource information for chapters.

Added eight new supplemental presentations.

 

 



 

 

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